Contact Us
No ticket queue, no bot, no case number that vanishes into a system. You write, someone reads it, and you hear back inside 24 hours — usually well before that.
Contact Information
Store Name: Scout Peak
Address: 415 Jefferson St #3, Hoboken, NJ 07030, United States
Email: info@scoutpeak.com
Phone: +1 413 255 5801
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Response Time: We typically respond within 24 hours.
Free Shipping
Free tracked shipping on every US order, no minimum.
30-Day Returns
Return or exchange within 30 days. No restocking fee.
24-Hour Replies
Mon–Fri, 9:00 AM–5:00 PM EST at info@scoutpeak.com.
Writing about an existing order? Put the order number in the first line. It saves a round trip and usually gets you an answer the same day. If something arrived damaged or wrong, attach a photo and we can skip straight to fixing it.
The address above is our office, not a returns depot. Please don't post anything to it. Email us first and we'll send the correct return address along with instructions — parcels that arrive without that step can't be processed.
Most questions about delivery, sizing and returns are already answered on our FAQ page.