Shipping policy

Shipping is free on every Scout Peak order, with no minimum spend and nothing added at the last step of checkout. Here is exactly how long it takes and who carries it.

Shipping Locations

This policy applies to orders shipped within the United States. We do not currently ship internationally.

Delivery Times

Order cutoff time: 2:00 PM EST. Orders placed after this begin processing the following business day.
Order handling time: 1–2 business days, Monday to Friday.
Transit time: 5–10 business days, Monday to Friday.
Estimated delivery time: 6–12 business days from order to doorstep.

Orders placed on weekends or U.S. federal holidays begin processing on the next business day.

Our pieces ship directly from our production and fulfillment partners rather than sitting in a domestic warehouse. That is what keeps prices where they are and lets us offer free shipping on everything, and it is also why delivery runs longer than a two-day operation. We would rather state that here than have you refreshing a tracking page wondering what went wrong.

Carrier Services

Deliveries within the United States are handled by USPS, UPS and FedEx depending on destination and parcel size. The carrier for your order is shown in your shipping confirmation email.

Shipping Costs

Free shipping: every order shipped within the United States qualifies, with no minimum order value and no handling surcharge.

Tracking Your Order

Once your order ships you will receive an email containing a tracking number and a link to follow it. Please allow up to 72 hours for tracking to activate in the carrier's system after dispatch. If it has not updated after 5 business days, email us and we will chase the carrier on your behalf.

Split Shipments

Orders with several items may arrive in more than one parcel, at different times. You are never charged extra for this, and each parcel gets its own tracking number.

Delivery Issues

Incorrect addresses: please check your address carefully at checkout. We cannot reroute a parcel once it has shipped. If a parcel returns to us because the address was wrong or incomplete, we will contact you to arrange reshipment at your cost.

Missing parcels: if tracking shows delivered but nothing arrived, check with your household, neighbours and building reception, then your local carrier — that resolves most cases. If it does not, contact us within 7 days of the marked delivery date and we will work through it with you.

Delays outside our control: carrier backlogs, severe weather and peak holiday volume can extend delivery. We will keep you informed if we learn of a delay affecting your order.

Questions?

Delivery questions are covered in more detail on our FAQ page. For anything else, the details are below.

Contact Information

Store Name: Scout Peak
Address: 415 Jefferson St #3, Hoboken, NJ 07030, United States
Email: info@scoutpeak.com
Phone: +1 413 255 5801
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Response Time: We typically respond within 24 hours.