Frequently asked questions

Within the United States only. We do not currently ship internationally. Full details are in our Shipping Policy.

Yes — free on every order shipped within the United States, no minimum spend and no handling fee added at checkout. See our Shipping Policy.

Handling time is 1–2 business days and transit is 5–10 business days, so estimated delivery is 6–12 business days from order to doorstep. Our order cutoff is 2:00 PM EST; anything placed after that starts processing the next business day, as do weekend and federal holiday orders. Full timings are in our Shipping Policy.

Our pieces ship directly from our production and fulfillment partners rather than from a domestic warehouse. That's what lets us price the way we do and offer free shipping on everything. The trade-off is time. We'd rather tell you up front than leave you refreshing a tracking page.

A tracking number and link arrive by email once your order ships. Allow up to 72 hours for it to go live in the carrier's system. If it still hasn't moved after 5 business days, email us and we'll chase the carrier for you.

That's normal for multi-item orders and you're never charged extra for it. Each parcel gets its own tracking number.

Check with your household, neighbours and building reception, then your local carrier — that resolves it most of the time. If it doesn't, contact us within 7 days of the marked delivery date and we'll work through it with you.

Not at present. We ship within the United States only. See our Shipping Policy for full details.

Yes — we offer a 24-hour cancellation window, free of charge, provided the order hasn't shipped. Email info@scoutpeak.com with your order number as soon as you can. After dispatch it has to be handled as a return.

Check your spam folder first. If it's not there, email us and we'll confirm the order manually.

Visa, Mastercard, American Express and Discover, plus Apple Pay, Google Pay and Shop Pay. Prices are in US dollars and sales tax is calculated at checkout based on your shipping address. See our Payment Policy.

Yes. Checkout runs over SSL encryption and is processed through Shopify. We never see or store your card details. More detail in our Payment Policy.

Yes. Email info@scoutpeak.com with what you need and we'll come back to you with availability and timings.

30 days from the day your order arrives. Items need to be unworn, unwashed, in original condition with all tags and packaging attached, and there's no restocking fee. Full details in our Refund & Return Policy.

Email info@scoutpeak.com with your order number and which item you're returning. We reply within 24 hours with a return authorisation and the correct address. Don't send anything back before you hear from us — parcels that arrive without an authorisation can't be matched to an order.

You do, unless the item arrived damaged, defective or incorrect — then we cover the full cost including original shipping. We never charge a restocking fee.

Email us within the same 30-day window with your order number and the size or colour you'd prefer. Subject to availability. See our Refund & Return Policy.

Once your return arrives and is inspected, we email you to confirm approval. Approved refunds go back to the original payment method within 7 days of approval. Your bank or card issuer may take a few additional days to display it on your statement.

Email us within 7 days of delivery with your order number and photos. We'll arrange a replacement or a full refund at no cost to you, return shipping included.

Every product page carries its own size guide with real measurements. Our pieces follow standard US sizing unless the page says otherwise. On outerwear, if you're between sizes we generally suggest sizing up so there's room to layer. Email us if you'd like a second opinion before ordering.

We photograph as accurately as we can, but screens vary. Expect a slight difference between what you see and what arrives, particularly on darker leathers and deep neutrals.

We're a United States business based at 415 Jefferson St #3, Hoboken, NJ 07030, shipping across the US.

No — we're online only. Our Hoboken address is an office, not a shop or a returns depot, so please don't post returns there without contacting us first.

Email info@scoutpeak.com or call +1 413 255 5801, Monday to Friday, 9:00 AM–5:00 PM EST. You can also use our Contact page. Every email gets an answer within 24 hours.