Refund policy

We would rather you end up with something you actually wear than something you keep out of resignation. If a piece is not right, the process below is short and there is nobody waiting to talk you out of it.

Return Policy Overview

Return Window: 30 days from the day your order arrives.
Condition: Unworn and unwashed, in original condition, with all tags, packaging and accessories included.
Assistance: Our support team walks you through the whole process by email.
Restocking Fee: $0. We never charge one.

Return Costs

Defective, damaged or incorrect items: no cost to you whatsoever. This covers anything that arrives faulty, was damaged in transit, or simply is not what you ordered. We pay the return shipping and refund you in full, original shipping included.

Change of mind: you cover the actual cost of return shipping. This applies where the fit is wrong, you ordered the wrong item, or you have simply changed your mind. Original shipping costs are not refunded in these cases.

How to Return an Item

1. Write to us first. Email info@scoutpeak.com with your order number and what you would like to send back. We reply within 24 hours with a return authorisation and the correct address.
2. Pack it properly. Repack the item securely in its original packaging with all tags, accessories and documents included.
3. Send it back. Ship it using the instructions in your return authorisation email. Please do not post anything before you have that email — parcels that arrive without an authorisation cannot be matched to an order and cannot be processed.

Refund Process

Inspection: once your return reaches us we check it against the conditions above and email you either way.

Refund timing: approved refunds are issued to your original payment method within 7 days of approval. Your bank or card issuer may take a few additional days to display it on your statement.

Exchanges

Want a different size or colour rather than your money back? Email info@scoutpeak.com within the same 30-day window and we will arrange it, subject to availability. Outerwear sizing is the most common reason people write in, and we would rather swap it than lose you.

Order Cancellations

Orders can be cancelled free of charge within 24 hours of payment, provided they have not yet shipped. Email us with your order number as soon as you can. After dispatch, a cancellation becomes a return.

Non-Returnable Items

A small number of items cannot be returned for hygiene reasons. Where that applies it is stated clearly on the product page itself, before you buy. Anything not marked that way is returnable under this policy.

Questions?

Most return questions are already answered on our FAQ page. If yours is not, write to us using the details below.

Contact Information

Store Name: Scout Peak
Address: 415 Jefferson St #3, Hoboken, NJ 07030, United States
Email: info@scoutpeak.com
Phone: +1 413 255 5801
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Response Time: We typically respond within 24 hours.